Ambulatory Scheduling Specialist - Patient Access

HAHHH; Worcester, Northern (MA, KY); Hybrid; USD 29,000 - 40,000; Full time

Job summary

UMass Memorial Health in Worcester, MA, seeks an Ambulatory Services Representative for Periop and Procedural Scheduling. You will greet patients, verify demographics and insurance, and collect co-pays while coordinating appointments and procedures in a busy ambulatory setting.

Ideal candidates bring strong communication, professional demeanor, and the ability to use clinical scheduling systems. This is a full‑time, on‑site role with standard daytime hours in a supportive health system.

Qualifications

• High School Diploma required; Associate’s or Bachelor’s degree preferred.
• 3 years of related experience; waiver if candidate has degree.
• Ability to use specialized applications software and computer systems.
• Professional behavior with excellent communication and human relations skills.
• Knowledge of business office procedures and medical terminology preferred.

Responsibilities

• Greets visitors and patients for scheduled and urgent care appointments and procedures.
• Confirms and verifies patient demographic and insurance information.
• May collect co-payments from patients upon arrival.
• Obtains signatures of consent from patient/guardian for treatment authorization and insurance/billing information.
• Assesses patients’ needs, including financial counseling, interpreter services, social services and refers to appropriate person or area.

Skills

Software proficiency

Stress management

Communication skills

Medical terminology

Education

High School Diploma

Associate's or Bachelor's degree preferred

Job description

UMass Memorial Health in Worcester, MA, seeks an Ambulatory Services Representative for Periop and Procedural Scheduling. You will greet patients, verify demographics and insurance, and collect co-pays while coordinating appointments and procedures in a busy ambulatory setting.

Ideal candidates bring strong communication, professional demeanor, and the ability to use clinical scheduling systems. This is a full‑time, on‑site role with standard daytime hours in a supportive health system.