Patient Access & Scheduling Specialist

C240 UMass Memorial HealthAlliance-Clinton Hospital, Inc.; Leominster (MA); On-site; USD 23,000 - 41,000; Full time

Benefits offered by this job

Signing bonus

Job summary

UMass Memorial Health is seeking a non-exempt administrative associate for Ambulatory Care Clinics in Massachusetts. You will greet patients, verify demographics and insurance, collect co-pays, and obtain consent for treatment and billing.

The role also involves assessing patient needs, arranging interpreter services, and coordinating with clinicians. Responsibilities include answering calls, directing messages, and scheduling tests and appointments while prioritizing efficiency and patient care

Qualifications

• High School Diploma required; higher degree preferred.
• At least 3 years of related experience; degree may waive.
• Able to use office software and computer systems; strong communication.
• Capable of working under stressful situations with professional demeanor.

Responsibilities

• Greets visitors and patients for scheduled or urgent care appointments.
• Confirms and verifies patient demographics and insurance information.
• May collect co-payments from patients on arrival.
• Obtains signatures of consent for treatment and billing.
• Assesses patient needs including financial counseling and interpreter services.
• Receives and directs phone calls; routes messages as directed.
• Schedules urgent care appointments and coordinates with providers.

Skills

Excellent communication

Medical terminology

Office software proficiency

Multitasking under stress

Interpersonal skills

Education

High School Diploma

Associate or Bachelor's degree preferred

Tools

Specialized software

Job description

UMass Memorial Health is seeking a non-exempt administrative associate for Ambulatory Care Clinics in Massachusetts. You will greet patients, verify demographics and insurance, collect co-pays, and obtain consent for treatment and billing.

The role also involves assessing patient needs, arranging interpreter services, and coordinating with clinicians. Responsibilities include answering calls, directing messages, and scheduling tests and appointments while prioritizing efficiency and patient care