Ambulatory Care Admin & Scheduling Specialist

UMass Memorial Health; Worcester (MA); On-site; USD 29,000 - 40,000; Full time

Benefits offered by this job

Signing bonus

Job summary

UMass Memorial Health in Worcester is seeking an administrative professional to support ambulatory operations. This role handles patient appointments, insurance verification, financial counseling, and coordinating care across providers.

As a non-exempt, 40-hour position, you will greet patients, collect co-pays, obtain authorizations, maintain records, and collaborate with clinicians and billing staff. A strong service mindset and computer skills are essential to keep the patient experience

Qualifications

• High school diploma required; associate or bachelor preferred.
• Ability to use specialized applications and computer systems.
• Strong communication and multitasking under pressure.
• Experience in healthcare administration is a plus.

Responsibilities

• Greet visitors and patients for appointments and procedures.
• Verify patient demographics and insurance information.
• May collect co-payments from patients upon arrival.
• Schedule appointments and tests per clinician guidance.
• Coordinate with insurers for prior authorizations.
• Maintain accurate records and documentation.
• Collaborate with clinicians and staff to manage referrals.

Skills

Communication skills

Customer service

Multitasking

Computer literacy

Education

High School Diploma

Associate’s or Bachelor’s degree

Tools

Microsoft Office

Job description

UMass Memorial Health in Worcester is seeking an administrative professional to support ambulatory operations. This role handles patient appointments, insurance verification, financial counseling, and coordinating care across providers.

As a non-exempt, 40-hour position, you will greet patients, collect co-pays, obtain authorizations, maintain records, and collaborate with clinicians and billing staff. A strong service mindset and computer skills are essential to keep the patient experience