Ambulatory Scheduling & Registration Specialist

NYU Langone Health System; Manhasset (NY); On-site; USD 56,876 - 63,208; Full time

Job summary

NYU Langone Hospital-Long Island in Manhasset seeks a Scheduling & Registration Associate for the Ambulatory Surgery Center. You will schedule appointments in Hospital Information Systems, liaise with referring physician offices, handle pre-registration and registration, and collect demographic, insurance, and required medical documents.

The role focuses on creating a professional first impression, ensuring patients understand financial responsibilities, and maintaining accurate records while

Qualifications

• High School Diploma or Equivalent.
• 1–2 years of Customer Service experience.
• Strong communication skills (oral and written).
• Basic computer skills including Microsoft Office applications (Excel, Word, Outlook).
• Knowledge of medical terminology.

Responsibilities

• Performs other duties as assigned.
• Schedules patients and may call patients to confirm appointments, location, and necessary items to bring along with any instructions for preparation for an exam.
• Communicates with patients, referring physician offices, and fellow staff members in a helpful, friendly and professional manner; answers and filters phone calls properly in a timely manner; understands the phone functions to receive and direct calls, forward and transfer, and uses Cyracom phone for patients with different preferred first languages.
• Completes check-in and registration when patient arrives, including using the RELATE model when communicating with patients and their families; ensures patients or their representatives are informed of regulations surrounding the required consents at the time of registration or thereafter; collects co-pays or other patient responsibilities per NYU Winthrop Hospital Point of Service collection policies and procedures.
• Verifies documentation for accuracy, including prescription, insurance card, photo IDs, thorough patient index search to avoid duplication of Medical record number.

Skills

Customer Service

Communication Skills

Attention to detail

Microsoft Office

Medical terminology

Education

High School Diploma or Equivalent

Tools

Epic

Carestream

Soarian

Job description

NYU Langone Hospital-Long Island in Manhasset seeks a Scheduling & Registration Associate for the Ambulatory Surgery Center. You will schedule appointments in Hospital Information Systems, liaise with referring physician offices, handle pre-registration and registration, and collect demographic, insurance, and required medical documents.

The role focuses on creating a professional first impression, ensuring patients understand financial responsibilities, and maintaining accurate records while