Scheduling Registration Associate Ambulatory Surgery Center Manhasset OR

NYU Langone Health; Manhasset (NY); On-site; USD 56,876 - 63,208; Full time

Job summary

NYU Langone Hospital–Long Island in Manhasset is seeking a Scheduling & Registration Associate for the Ambulatory Surgery Center. You will schedule appointments, liaise with referring physician offices, and manage the pre-registration and registration process to create the first impression of our services.

You will collect demographic and insurance information, explain financial responsibilities to patients, and verify documentation.

Qualifications

• High school diploma and 1–2 years of customer service experience.
• Strong communication, multitasking, detail orientation, and interpersonal skills.
• Basic computer skills including Excel, Word, and Outlook; knowledge of medical terminology.

Responsibilities

• Schedules appointments in Hospital Information Systems and liaises with referring offices.
• Answers and filters phone calls promptly; uses Cyracom when needed.
• Completes pre-registration and registration; collects co-pays and documents information.
• Identifies financial responsibilities and ensures patients understand them.
• Verifies documentation for accuracy (prescriptions, insurance cards, IDs).

Skills

Customer service

Communication skills

Multitasking

Organizational skills

Medical terminology

Education

High School Diploma or Equivalent

Tools

Microsoft Office

Job description

NYU Langone Hospital–Long Island is a 591‑bed university‑affiliated medical center, which offers sophisticated diagnostic and therapeutic care in virtually every specialty and subspecialty of medicine and surgery. We are a major regional healthcare resource with a deep commitment to medical education and research, offering a full complement of inpatient and outpatient services. At NYU Langone Health, equity and inclusion are fundamental values. We strive to be a place where our exceptionally talented faculty, staff, and students of all identities can thrive. We embrace inclusion and individual skills, ideas, and knowledge.

Learn more about NYU Langone Hospital–Long Island, and interact with us on LinkedIn, Glassdoor, Indeed, Facebook, Twitter, YouTube and Instagram.

Position Summary

We have an exciting opportunity to join our team as a Scheduling & Registration Associate -Ambulatory Surgery Center - Manhasset OR.

In this role, the successful candidate schedules appointments in Hospital Information Systems, liaisons with referring physician office staff, answers and filters phone calls accordingly in a timely manner, and utilizes Cyracom when necessary. Responsible for the pre‑registration and completing the registration process. Creates the first impression of the institution's services to patients, families, and other external customers. Obtains demographic information, prescriptions and applicable medical documents, and insurance information. Ensures patients, families, and other external customers understand required financial responsibilities and expectations. Assumes clinical and financial risk of the organization when collecting and documenting information on behalf of the patient.

Job Responsibilities

• Performs other duties as assigned.
• Schedules patient. May call patients to confirm appointment, location and necessary items to bring along with any instructions for preparation for an exam.
• Communicates with patients, referring physician offices and fellow staff members in a helpful, friendly and professional manner. Answers and filters phone calls properly in a timely manner. Understands the phone functions to receive and directs calls, forwards and transfers and uses Cyracom phone for patients with different preferred first languages.
• Completes check in and registration when patient arrives. Includes using the RELATE model when communicating with patients and their families. Ensures patients or their representatives are informed of regulations surrounding the required consents at the time of registration or thereafter. Collects co‑pays or other patient responsibilities per NYU Winthrop Hospital Point of Service collection policies and procedures.
• Verifies documentation for accuracy. This may include prescription, insurance card, photo IDs, thorough patient index search to avoid duplication of Medical record number.

Minimum Qualifications

To qualify you must have a High School Diploma or Equivalent. 1-2 years Customer Service experience. Strong communication (both oral and written), multitasking, detail orientation, organizational, excellent customer service, and interpersonal skills. Basic computer skills including Microsoft Office applications (Excel, Word, and Outlook). Knowledge of medical terminology.

Preferred Qualifications

1-2 years Scheduling experience in a medical office or a Healthcare facility setting. Knowledge of software systems (i.e. Epic, Carestream, Soarian, etc.).

Qualified candidates must be able to effectively communicate with all levels of the organization.

NYU Langone Hospital–Long Island provides its staff with far more than just a place to work. Rather, we are an institution you can be proud of, an institution where you'll feel good about devoting your time and your talents.

At NYU Langone Health, we are committed to supporting our workforce and their loved ones with a comprehensive benefits and wellness package. Our offerings provide a robust support system for any stage of life, whether it's developing your career, starting a family, or saving for retirement. The support employees receive goes beyond a standard benefit offering, where employees have access to financial security benefits, a generous time‑off program and employee resources groups for peer support. Additionally, all employees have access to our holistic employee wellness program, which focuses on seven key areas of well‑being: physical, mental, nutritional, sleep, social, financial, and preventive care. The benefits and wellness package is designed to allow you to focus on what truly matters. Join us and experience the extensive resources and services designed to enhance your overall quality of life for you and your family.

NYU Langone Hospital–Long Island is an equal opportunity employer and committed to inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration. We require applications to be completed online.

View Know Your Rights: Workplace discrimination is illegal.

NYU Langone Health provides a salary range to comply with the New York state Law on Salary Transparency in Job Advertisements. The salary range for the role is $56,876.40 - $63,208.15 Annually. Actual salaries depend on a variety of factors, including experience, specialty, education, and hospital need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.

To view the Pay Transparency Notice, please click here.