Scheduling & Registration Associate - Ambulatory Surgery Center - Manhasset OR

NYU Langone Health System; Manhasset (NY); On-site; USD 56,876 - 63,208; Full time

Job summary

NYU Langone Hospital-Long Island in Manhasset seeks a Scheduling & Registration Associate for the Ambulatory Surgery Center. You will schedule appointments in Hospital Information Systems, liaise with referring physician offices, handle pre-registration and registration, and collect demographic, insurance, and required medical documents.

The role focuses on creating a professional first impression, ensuring patients understand financial responsibilities, and maintaining accurate records while

Qualifications

• High School Diploma or Equivalent.
• 1–2 years of Customer Service experience.
• Strong communication skills (oral and written).
• Basic computer skills including Microsoft Office applications (Excel, Word, Outlook).
• Knowledge of medical terminology.

Responsibilities

• Performs other duties as assigned.
• Schedules patients and may call patients to confirm appointments, location, and necessary items to bring along with any instructions for preparation for an exam.
• Communicates with patients, referring physician offices, and fellow staff members in a helpful, friendly and professional manner; answers and filters phone calls properly in a timely manner; understands the phone functions to receive and direct calls, forward and transfer, and uses Cyracom phone for patients with different preferred first languages.
• Completes check-in and registration when patient arrives, including using the RELATE model when communicating with patients and their families; ensures patients or their representatives are informed of regulations surrounding the required consents at the time of registration or thereafter; collects co-pays or other patient responsibilities per NYU Winthrop Hospital Point of Service collection policies and procedures.
• Verifies documentation for accuracy, including prescription, insurance card, photo IDs, thorough patient index search to avoid duplication of Medical record number.

Skills

Customer Service

Communication Skills

Attention to detail

Microsoft Office

Medical terminology

Education

High School Diploma or Equivalent

Tools

Epic

Carestream

Soarian

Job description

NYU Langone Hospital-Long Island

NYU Langone Hospital-Long Island is a 591‑bed university‑affiliated medical center offering sophisticated diagnostic and therapeutic care in virtually every specialty and subspecialty of medicine and surgery. We are a major regional healthcare resource with a deep commitment to medical education and research, offering a full complement of inpatient and outpatient services. At NYU Langone Health, equity and inclusion are fundamental values. We strive to be a place where our exceptionally talented faculty, staff, and students of all identities can thrive. We embrace inclusion and individual skills, ideas, and knowledge.

Position Summary

We have an exciting opportunity to join our team as a Scheduling & Registration Associate – Ambulatory Surgery Center – Manhasset OR. In this role, the successful candidate schedules appointments in Hospital Information Systems, liaises with referring physician office staff, answers and filters phone calls in a timely manner, and utilizes Cyracom when necessary. The associate is responsible for pre‑registration and completing the registration process, creating the first impression of the institution’s services to patients, families, and other external customers, obtaining demographic information, prescriptions, applicable medical documents, and insurance information, ensuring patients and families understand required financial responsibilities and expectations, and assuming clinical and financial risk of the organization when collecting and documenting information on behalf of the patient.

Job Responsibilities

• Performs other duties as assigned.
• Schedules patients and may call patients to confirm appointments, location, and necessary items to bring along with any instructions for preparation for an exam.
• Communicates with patients, referring physician offices, and fellow staff members in a helpful, friendly and professional manner; answers and filters phone calls properly in a timely manner; understands the phone functions to receive and direct calls, forward and transfer, and uses Cyracom phone for patients with different preferred first languages.
• Completes check‑in and registration when patient arrives, including using the RELATE model when communicating with patients and their families; ensures patients or their representatives are informed of regulations surrounding the required consents at the time of registration or thereafter; collects co‑pays or other patient responsibilities per NYU Winthrop Hospital Point of Service collection policies and procedures.
• Verifies documentation for accuracy, including prescription, insurance card, photo IDs, thorough patient index search to avoid duplication of Medical record number.

Minimum Qualifications

• High School Diploma or Equivalent.
• 1–2 years of Customer Service experience.
• Strong communication skills (both oral and written), multitasking, detail orientation, organizational, excellent customer service, and interpersonal skills.
• Basic computer skills including Microsoft Office applications (Excel, Word, and Outlook).
• Knowledge of medical terminology.

Preferred Qualifications

• 1–2 years of Scheduling experience in a medical office or healthcare facility setting.
• Knowledge of software systems (e.g., Epic, Carestream, Soarian).

Qualified candidates must be able to effectively communicate with all levels of the organization.

Benefits

Our comprehensive benefits and wellness package includes financial security benefits, a generous time‑off program, employee resource groups for peer support, and a holistic employee wellness program focusing on physical, mental, nutritional, sleep, social, financial, and preventive care.

EEO Statement

NYU Langone Hospital-Long Island is an equal opportunity employer and is committed to inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration.

View Know Your Rights: Workplace discrimination is illegal.

Salary Range: $56,876.40 – $63,208.15 annually. Actual salaries depend on a variety of factors, including experience, specialty, education, and hospital need.

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