Scheduling & Registration Associate -Ambulatory Surgery Center - Manhasset OR

NYU Langone Health; Manhasset (NY); On-site; USD 56,876 - 63,208; Full time

Job summary

NYU Langone Hospital—Long Island is seeking a Scheduling & Registration Associate for the Ambulatory Surgery Center in Manhasset. You will schedule appointments in Hospital Information Systems, liaise with referring offices, and handle pre-registration and registration processes.

You will create the first impression of our services and ensure accurate collection of demographics, insurance information, and payments. The role requires strong communication, multitasking, and attention to detail.

Qualifications

• High School Diploma or equivalent.
• 1–2 years of customer service experience.
• Strong oral and written communication, multitasking, detail orientation, organizational, and interpersonal skills.
• Basic computer skills including Microsoft Office applications (Excel, Word, Outlook).
• Knowledge of medical terminology.

Responsibilities

• Schedules patients and calls to confirm appointments, locations, and any necessary items or instructions.
• Communicates with patients and referring physician offices in a helpful, friendly, and professional manner.
• Completes check-in and registration upon patient arrival, informing patients of required consents and financial responsibilities.
• Collects co-pays or other patient responsibilities per hospital policies and procedures.
• Verifies documentation for accuracy, including prescriptions, insurance cards, and IDs to avoid duplicate medical records.
• Performs other duties as assigned.

Skills

Customer service

Communication

Multitasking

Detail oriented

Interpersonal skills

Education

High School Diploma or equivalent

Tools

Epic

Carestream

Soarian

Job description

NYU Langone Hospital—Long Island is a 591‑bed university‑affiliated medical center that provides comprehensive patient care across most specialties and subspecialties.

Position Summary

Scheduling & Registration Associate – Ambulatory Surgery Center (Manhasset OR). The incumbent schedules appointments in Hospital Information Systems, liaisons with referring physician office staff, answers and filters phone calls, and completes pre‑registration and registration processes. The role creates the first impression of the institution’s services to patients, families, and other external customers and ensures accurate collection of demographic, prescription, medical, and insurance information.

Job Responsibilities

• Performs other duties as assigned.
• Schedules patients, calls patients to confirm appointments, locations, and any necessary items or instructions.
• Communicates with patients, referring physician offices and staff in a helpful, friendly, and professional manner, including use of the Cyracom phone for patients with different preferred first languages.
• Completes check‑in and registration upon patient arrival, using the RELATE model and informing patients or their representatives of required consents and financial responsibilities.
• Collects co‑pays or other patient responsibilities per NYU Winthrop Hospital Point of Service collection policies and procedures.
• Verifies documentation for accuracy, including prescriptions, insurance cards, photo IDs, and thorough patient index searches to avoid duplication of medical record numbers.

Minimum Qualifications

• High School Diploma or equivalent.
• 1–2 years of customer service experience.
• Strong oral and written communication, multitasking, detail orientation, organizational, and interpersonal skills.
• Basic computer skills including Microsoft Office applications (Excel, Word, Outlook).
• Knowledge of medical terminology.

Preferred Qualifications

• 1–2 years of scheduling experience in a medical office or healthcare facility setting.
• Knowledge of software systems such as Epic, Carestream, Soarian, or similar.

Salary

The salary range for this role is $56,876.40 – $63,208.15 annually. Actual salaries depend on experience, education, and hospital need. The stated range does not include bonuses, incentives, or other compensation.

Equal Opportunity Employment

NYU Langone Hospital—Long Island is an equal‑opportunity employer and is committed to supporting a diverse workforce. All qualified individuals are encouraged to apply.

Benefits

The institution offers a comprehensive benefits and wellness package, including financial security benefits, a generous time‑off program, employee resource groups, and a holistic wellness program covering physical, mental, nutritional, sleep, social, financial, and preventive care.