Scheduling & Registration Associate - Ambulatory Surgery Center - Manhasset OR

NYU Langone Health; Manhasset (NY); On-site; USD 56,876 - 63,208; Full time

Benefits offered by this job

Comprehensive benefits package

Job summary

NYU Langone Hospital—Long Island is seeking a Scheduling & Registration Associate for the Ambulatory Surgery Center in Manhasset. You will schedule appointments, liaise with physician offices, answer calls, and pre-register patients, collecting demographics, prescriptions, and insurance information.

You will guide patients through financial responsibilities, ensure accurate documentation to prevent duplicates, and use hospital systems such as Epic, Carestream, and Soarian daily.

Qualifications

• HS diploma or equivalent.
• 1–2 years of customer service experience.
• Strong oral and written communication, multitasking, detail orientation and interpersonal skills.
• Basic computer skills including Microsoft Office applications.
• Knowledge of medical terminology.

Responsibilities

• Schedules patient appointments using hospital information systems.
• Pre-registers patients and completes the registration process with demographics, prescriptions, and insurance documentation.
• Communicates with patients, referring physician offices, and staff in a helpful, friendly, professional manner.
• Completes check-in and registration upon patient arrival and verifies consent regulations; collects co-pays as per policy.
• Verifies documentation accuracy to avoid duplicate medical record numbers.

Skills

Customer Service

Scheduling

Communication

MS Office

Medical Terminology

Education

High School Diploma

Tools

Epic Systems

Carestream

Soarian

Job description

NYU Langone Hospital—Long Island is a 591-bed university‑affiliated medical center offering comprehensive inpatient and outpatient services. It is committed to equity, inclusion, and excellence in patient care.

Position Summary

We have an exciting opportunity to join our team as a Scheduling & Registration Associate – Ambulatory Surgery Center – Manhasset OR.

In this role, the successful candidate schedules appointments using Hospital Information Systems, liaises with referring physician office staff, answers and filters phone calls, and utilizes Cyracom when necessary. The associate pre‑registers patients, completes the registration process, obtains demographic information, prescriptions, and insurance documentation, and ensures patients understand the financial responsibilities and expectations. The associate assumes clinical and financial risk on behalf of the patient during documentation.

Job Responsibilities

• Performs other duties as assigned.
• Schedules patient appointments; may call patients to confirm appointment details, location, and preparation instructions.
• Communicates with patients, referring physician offices, and staff in a helpful, friendly, professional manner; answers and filters phone calls in a timely fashion and uses Cyracom for patients with different language preferences.
• Completes check‑in and registration upon patient arrival; uses the RELATE model to communicate with patients and families; ensures patients or their representatives are informed of consent regulations; collects co‑pays per NYU Winthrop Hospital Point of Service policies.
• Verifies documentation accuracy, including prescriptions, insurance cards, photo IDs, and patient index searches to avoid duplicate medical record numbers.

Minimum Qualifications

• High School Diploma or Equivalent.
• 1–2 years of Customer Service experience.
• Strong oral and written communication, multitasking, detail orientation, organizational, excellent customer service, and interpersonal skills.
• Basic computer skills including Microsoft Office applications (Excel, Word, Outlook).
• Knowledge of medical terminology.

Preferred Qualifications

• 1–2 years of Scheduling experience in a medical office or healthcare facility setting.
• Knowledge of software systems such as Epic, Carestream, Soarian, etc.

Benefits

NYU Langone Hospital—Long Island provides a comprehensive benefits and wellness package designed to support career development, family life, and retirement. Employees receive financial security benefits, a generous time‑off program, and employee resource groups. The holistic wellness program emphasizes physical, mental, nutritional, sleep, social, financial, and preventive care.

Equal Opportunity Employment

NYU Langone Hospital—Long Island is an equal‑opportunity employer committed to inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply. Workplace discrimination is illegal.

Compensation

Salary range: $56,876.40 – $63,208.15 annually. The range depends on experience, specialty, education, and hospital need and does not include bonuses, incentive pay, differential pay, or other compensation.

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