Ambulatory Registration Specialist (On-Call)

Kaiser Permanente; Los Angeles (CA); On-site; USD 25,000 - 39,000; Part time

Job summary

Kaiser Permanente in Los Angeles is seeking a responsive Service Representative to serve as the first point of contact for members and patients. You will assist with registration, payment processing, and use KP technologies to support access and care navigation.

The role emphasizes accurate information sharing, efficient service delivery, and maintaining confidentiality. On-call hours may vary; prior customer service experience is advantageous.

Qualifications

• High school diploma or GED required.
• Must pass basic computer literacy test and demonstrate keyboarding proficiency.
• Must pass cash handling skills test.
• Must pass Customer Service Assessment test.
• Experience using multi-line telephones is preferred.

Responsibilities

• Acts as first point of contact for Kaiser members/patients and assists through registration process under minimal supervision.
• Greets members/patients, directs and educates on navigating the medical center, and provides wayfinding guidance.
• Registers patients, verifies insurance coverage, and assists with KP interactive technologies.
• Schedules appointments and follow-ups via multiple channels and updates patient demographics.
• Manages cash handling and reconciles daily revenue per policy; balances cash drawer.
• Provides patient instructions and informs family members within confidentiality guidelines.
• Performs related clerical duties to support clinic operations and strategic goals.

Skills

Customer service

Cash handling

Multi-line phones

Communication

Education

High School Diploma or GED

Tools

KP computer systems

Job description

Kaiser Permanente in Los Angeles is seeking a responsive Service Representative to serve as the first point of contact for members and patients. You will assist with registration, payment processing, and use KP technologies to support access and care navigation.

The role emphasizes accurate information sharing, efficient service delivery, and maintaining confidentiality. On-call hours may vary; prior customer service experience is advantageous.