Member Services Concierge (On-Call)

Kaiser Permanente; Pasadena (CA); On-site; USD 42,000 - 54,000; Full time

Job summary

Kaiser Permanente in Pasadena is hiring a Service Representative to serve as the first contact for members and patients, guiding them through registration, check-in, and navigation of care locations. You will handle payments, verify benefits, and provide education on Kaiser technologies while maintaining confidentiality and high service standards.

The role emphasizes quick problem resolution, courteous communication, and teamwork across departments to support timely access to care in a

Qualifications

• Must successfully pass basic computer literacy test.
• Must successfully pass cash handling skills test.
• Must pass Customer Service Assessment test.

Responsibilities

• Greets members/patients and provides reception services, directing to care locations and assisting with check-in.
• Verifies benefits and collects payments per fee schedule; informs patients of balances.
• Registers patients, verifies insurance and updates patient demographic and billing information.
• Provides information on KP technologies and assists patients with devices and services.

Skills

Customer service

Cash handling

Multi-line phones

Keyboarding

Communication skills

Education

High School Diploma or GED

Tools

Health Connect/LIS

Job description

Kaiser Permanente in Pasadena is hiring a Service Representative to serve as the first contact for members and patients, guiding them through registration, check-in, and navigation of care locations. You will handle payments, verify benefits, and provide education on Kaiser technologies while maintaining confidentiality and high service standards.

The role emphasizes quick problem resolution, courteous communication, and teamwork across departments to support timely access to care in a