Healthcare Member Services Concierge On-Call

Kaiser Permanente; Bakersfield (CA); On-site; USD 37,000 - 43,000; Full time

Job summary

Kaiser Permanente in Bakersfield, CA seeks an on-site Service Representative to be the first contact for members and patients, assisting with registration and check-in while upholding confidentiality.

You will handle cash, verify benefits, direct patients to care locations, and help patients use KP interactive technologies, ensuring accurate information and smooth flow.

Strong customer service, teamwork, and the ability to work across shifts, including on-call coverage, are essential.

Qualifications

• Greets members and patients, provides reception services and directs/navigation assistance.
• Coordinates services related to benefits, finance and other member services using available technology.
• Verifies insurance coverage and assists with Kaiser interactive technologies and devices.
• Follows cash safeguarding policies and ensures accurate cash handling and balancing.

Responsibilities

• Schedules and registers patients by phone, mail, or in person.
• Verifies benefits and notifies member of cost shares.
• Directs patients to waiting areas and appropriate staff.
• Answers calls and relays messages to staff.
• Performs clerical duties to support clinic operations.

Skills

Customer service

Cash handling

Multi-line phones

Communication

Problem solving

Education

High School Diploma or GED

Tools

Kaiser Permanente systems

Job description

Kaiser Permanente in Bakersfield, CA seeks an on-site Service Representative to be the first contact for members and patients, assisting with registration and check-in while upholding confidentiality.

You will handle cash, verify benefits, direct patients to care locations, and help patients use KP interactive technologies, ensuring accurate information and smooth flow.

Strong customer service, teamwork, and the ability to work across shifts, including on-call coverage, are essential.