Patient Concierge & Registration Specialist

Kaiser Permanente; Riverside (CA); Presencial; USD 39.000 - 44.000; Jornada completa

Descripción de la vacante

Kaiser Permanente in Riverside, CA seeks an entry-level Service Representative to greet patients, manage check-ins, and assist with scheduling and payments. The role emphasizes patient confidentiality, accurate data entry, and teamwork in a fast-paced medical setting.

Responsibilities include directing patients, verifying benefits, and using Kaiser systems to coordinate care. Familiarity with multi-line phones and strong communication are preferred.

Formación

• Must pass basic computer literacy test.
• Must pass cash handling skills test.
• Must pass Customer Service Assessment test (Clerical w/ Customer Service Assessment). Score current (within last year).

Responsabilidades

• Greet members/patients and provide reception services and directions.
• Schedule appointments and verify benefits using Kaiser systems.
• Assist with cash handling and payments per fee schedule.
• Direct patients to waiting areas and provide location guidance.
• Protect patient confidentiality and follow policies.
• Operate Kaiser computer systems as directed (KP interactive devices).

Conocimientos

Customer service

Cash handling

Multi-line telephones

Computer literacy

Written and verbal communication

Educación

High School Diploma or GED

Herramientas

KP systems

Health Connect LIS

Descripción del empleo

Kaiser Permanente in Riverside, CA seeks an entry-level Service Representative to greet patients, manage check-ins, and assist with scheduling and payments. The role emphasizes patient confidentiality, accurate data entry, and teamwork in a fast-paced medical setting.

Responsibilities include directing patients, verifying benefits, and using Kaiser systems to coordinate care. Familiarity with multi-line phones and strong communication are preferred.