On-Call Member Care Specialist

Kaiser Permanente; Bakersfield (CA); On-site; USD 22,000 - 30,000; Full time

Job summary

Kaiser Permanente in Bakersfield is seeking a patient-focused Service Representative to be the first point of contact for members. You will assist with registration, check-in, and directing patients to the correct care locations while upholding confidentiality and accuracy.

This on-site, on-call role requires handling appointments, benefits verification, and cash transactions using KP systems. Strong communication and the ability to work in a fast-paced medical environment are essential.

Qualifications

• Must pass basic computer literacy test and demonstrate keyboarding proficiency.
• Must pass cash handling skills test.
• Must pass Customer Service Assessment test.

Responsibilities

• Greet members and direct them to appropriate care locations.
• Register patients and verify insurance coverage.
• Handle cash transactions and reconcile daily revenue.
• Provide education on KP interactive technologies.
• Answer calls and relay messages to staff.

Skills

Customer service

Cash handling

Keyboarding proficiency

Multi-line telephone handling

Effective communication

Computer literacy

Education

High School Diploma or GED

Tools

KP computer systems

Job description

Kaiser Permanente in Bakersfield is seeking a patient-focused Service Representative to be the first point of contact for members. You will assist with registration, check-in, and directing patients to the correct care locations while upholding confidentiality and accuracy.

This on-site, on-call role requires handling appointments, benefits verification, and cash transactions using KP systems. Strong communication and the ability to work in a fast-paced medical environment are essential.