Ambulatory Front Office and Patient Services Specialist

Hackensack Meridian Health; Red Bank (NJ); On-site; USD 23,000 - 33,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid leave

Tuition reimbursement

Retirement benefits

Job summary

Hackensack Meridian Health is seeking a Medical Office Specialist to provide front-desk support in our outpatient office in Red Bank, NJ. You will check-in/check-out patients, verify demographics and insurance, collect copayments, and enter data into the EMR while delivering courteous patient service.

You will also coordinate communications, manage schedules and paperwork, and help ensure a smooth patient experience from arrival to departure across multiple touchpoints.

Responsibilities

• Promotes patient satisfaction by providing excellent service through friendly and helpful interactions with patients and visitors.
• Manages patient check-in/check-out process with accurate demographic data, insurance verification, copayment collection and correct paperwork.
• Monitors EMR scheduling, cancellations and registrations; escalates issues to optimize provider scheduling.
• Receives and directs communications (EMR, phone, email, RightFax) and handles routine matters while escalating complex issues.
• Reviews and distributes daily mail; prepares documents and files reports as needed.
• Maintains patient confidentiality at all times.
• Prioritizes and follows up with peers to ensure tasks are completed for high-quality patient care.
• May assist with procedure preparation and patient instructions as needed.
• Reconciles payments for accurate daily bank deposits; processes receipts.
• Responsible for overall front-end needs and escalates inventory or equipment issues.
• Travel may be required to provide coverage at other locations.
• Other duties and/or projects as assigned, adhering to organizational competencies and standards.
• Labor Market Data Compensation is benchmarked against market data to ensure competitiveness.
• The posted rate of pay is a good faith minimum for NJ and reflects pay transparency laws.

Job description

Hackensack Meridian Health is seeking a Medical Office Specialist to provide front-desk support in our outpatient office in Red Bank, NJ. You will check-in/check-out patients, verify demographics and insurance, collect copayments, and enter data into the EMR while delivering courteous patient service.

You will also coordinate communications, manage schedules and paperwork, and help ensure a smooth patient experience from arrival to departure across multiple touchpoints.