Ambulatory Care Scheduler & Patient Experience Lead

University of Southern California; Manhattan Beach (CA); On-site; USD 34,000 - 54,000; Full time

Job summary

University of Southern California seeks an intermediate-level Support Coordinator II to manage outpatient clinic flow and scheduling. You will coordinate multiple appointments across specialty services, handle intake, referrals, insurance verification, and charge tickets, while maintaining patient communication and care continuity.

You will support a busy clinic by coordinating surgeries, diagnostic tests, and follow‑ups, acting as liaison among staff, physicians, and patients, and ensuring

Qualifications

• Req High School or equivalent
• Req Demonstrated ability in customer service, intake and scheduling
• Req Proven record of dealing with the public in a customer service role
• Req Familiarity with word processing, Microsoft Outlook, navigating the intranet, interpret on‑line queries and preferably with GE Centricity Business, Cerner, PBAR, scheduling systems
• Req Must have excellent communication skills, including the ability to speak, read and write English proficiently.
• Req Must be highly flexible, enthusiastic, have a proactive approach, work efficiently under pressure and work efficiently in a team environment.
• Req Knowledge and understanding of insurance plans and types of coverage provided, including government health programs
• Req Knowledge and ability in processing new referrals in a timely manner
• Req Demonstrated ability and knowledge in patients scheduling
• Req Works independently under supervision, takes initiative, deals effectively with constant change, and willingly accepts responsibility
• Req Possesses ability to work independently and in a team setting.

Responsibilities

• Process referrals and schedule patient evaluations and appointments in a timely manner.
• Coordinate surgery scheduling, laboratories, diagnostic testing and consultations as needed.
• Assist with clerical duties including filing and collection of supporting documentation for billing.
• Act as liaison between clinic and referring physicians to manage patient flow and follow-up care.
• Answer phones, verify insurance, prepare charts and charge tickets for visits.
• Coordinate scheduling of surgeries and diagnostic tests for patients.

Skills

Customer service

Scheduling

Communication

Medical terminology

Insurance knowledge

Independence & teamwork

Education

High School diploma

Bachelor's degree preferred

Tools

GE Centricity Business

Cerner

PBAR

Microsoft Outlook

Job description

University of Southern California seeks an intermediate-level Support Coordinator II to manage outpatient clinic flow and scheduling. You will coordinate multiple appointments across specialty services, handle intake, referrals, insurance verification, and charge tickets, while maintaining patient communication and care continuity.

You will support a busy clinic by coordinating surgeries, diagnostic tests, and follow‑ups, acting as liaison among staff, physicians, and patients, and ensuring