Ambulatory Care Scheduling Specialist II

3M HEALTHCARE; Los Angeles (CA); On-site; USD 34,440 - 53,726; Full time

Job summary

USC is seeking a Support Coordinator II to streamline outpatient flow and coordinate multi-specialty appointments. You will handle heavy phone coverage, intake, scheduling, and insurance coordination, acting as a liaison between patients and the care team.

Join a busy ambulatory clinic environment with opportunities for professional growth and teamwork across departments. Strong organizational and communication skills are essential for success.

Qualifications

• Excellent customer service and intake skills with strong scheduling experience.
• Familiarity with medical terminology and insurance concepts.
• Ability to navigate multiple scheduling systems and electronic records.
• Strong written and verbal English communication, attention to detail.

Responsibilities

• Enter information accurately into computer systems.
• Process referrals, obtain medical records, and verify insurance.
• Schedule evaluations and clinic appointments per physician requests.
• Review master schedule to maintain operational flow and patient experience.
• Coordinate diagnostic testing and communicate changes to care teams.
• Assist with billing documentation and file management.
• Provide phone coverage and route messages to staff within 24 hours.
• Support onboarding and training for new hires when needed.

Skills

Customer service

Intake

Scheduling

Communication

Phone support

Multitasking

Data entry

Insurance knowledge

Education

Bachelor’s Degree in a related field

Tools

GE Centricity Business

Cerner

PBAR

Scheduling systems

Job description

USC is seeking a Support Coordinator II to streamline outpatient flow and coordinate multi-specialty appointments. You will handle heavy phone coverage, intake, scheduling, and insurance coordination, acting as a liaison between patients and the care team.

Join a busy ambulatory clinic environment with opportunities for professional growth and teamwork across departments. Strong organizational and communication skills are essential for success.