Senior Ambulatory Support & Scheduling Specialist

University of Southern California; Los Angeles (CA); On-site; USD 36,000 - 56,000; Full time

Job summary

The University of Southern California Care Medical Group in Los Angeles seeks a Support Coordinator III to optimize outpatient flow and patient satisfaction. You will coordinate clinic schedules, manage intake, handle referrals, and serve as a liaison among patients, physicians, and the care team.

In this senior role you will handle heavy phone workload, verify insurance benefits, prepare charts and charge tickets, and coordinate surgeries and diagnostic testing.

Qualifications

• High School or equivalent.
• 5-7 years of experience in administrative or customer service in a medical office (ambulatory care preferred).
• Ability to speak Chinese (Mandarin or Cantonese) or Spanish preferred.
• Certified Medical Assistant (CMA) preferred.
• Certification in Billing and Coding (or equivalent) is a plus.

Responsibilities

• Enter and verify information accurately in computer systems.
• Process new referrals and obtain required outside records.
• Schedule evaluations, clinic appointments, surgery, labs, and consultations.
• Maintain master schedule and optimize operational flow.
• Coordinate diagnostic testing and prepare necessary documentation.
• Assist with clerical and billing documentation and receipts.
• Provide phone coverage and manage messages across multiple channels.
• Onboard and train new hires and physicians; support quality initiatives.

Skills

Customer service

Intake scheduling

Insurance billing

Medical terminology

Microsoft Outlook

Communication skills

Teamwork

Proactive approach

Education

Bachelor’s Degree in related field

Tools

GE Centricity Business

Cerner

PBAR

Microsoft Outlook

Job description

The University of Southern California Care Medical Group in Los Angeles seeks a Support Coordinator III to optimize outpatient flow and patient satisfaction. You will coordinate clinic schedules, manage intake, handle referrals, and serve as a liaison among patients, physicians, and the care team.

In this senior role you will handle heavy phone workload, verify insurance benefits, prepare charts and charge tickets, and coordinate surgeries and diagnostic testing.