Ambulatory Care Scheduler & Patient Experience Lead

University of Southern California; Arcadia (CA); On-site; USD 36,000 - 57,000; Full time

Job summary

University of Southern California Care Medical Group is seeking a Support Coordinator II to facilitate smooth outpatient flow and optimal patient satisfaction within an Ambulatory clinic setting.

The role involves coordinating multiple appointments across multi-specialty services, handling heavy phone activity, intake, referrals, and coordination of care with the physician and care team. Excellent communication and a proactive, flexible approach are essential.

Qualifications

• High school diploma or equivalent.
• Experience in customer service, intake and scheduling.
• Proven record of dealing with the public in a customer service role.
• Familiarity with word processing, Microsoft Outlook, navigating the intranet, interpret on-line queries and preferably with GE Centricity Business, Cerner, PBAR, scheduling systems
• Excellent communication skills, including the ability to speak, read and write English proficiently.
• Highly flexible, enthusiastic, proactive, able to work under pressure and in a team environment.
• Knowledge of insurance plans and government health programs
• Ability to process new referrals in a timely manner
• Demonstrated ability and knowledge in patients scheduling
• Works independently under supervision, takes initiative, and accepts responsibility
• Ability to work independently and in a team setting.

Responsibilities

• Clerical and scheduling duties including entering information into computer systems.
• Processes new referrals, verifies insurance, and obtains authorizations for visits and procedures.
• Schedules patient evaluations and clinic appointments in a timely manner.
• Reviews master schedule and coordinates diagnostic testing and related procedures.
• Assists with billing documentation and general clerical tasks.
• Provides phone coverage and handles messages across email, text, and voicemail.
• Communicates changes in patient and case information to all involved personnel.

Skills

Customer service

Scheduling

Communication skills

Microsoft Outlook

Bilingual (Chinese/Spanish)

Education

Bachelor's degree

Certified Medical Assistant (CMA)

Tools

GE Centricity Business

Cerner

PBAR

Scheduling systems

Job description

University of Southern California Care Medical Group is seeking a Support Coordinator II to facilitate smooth outpatient flow and optimal patient satisfaction within an Ambulatory clinic setting.

The role involves coordinating multiple appointments across multi-specialty services, handling heavy phone activity, intake, referrals, and coordination of care with the physician and care team. Excellent communication and a proactive, flexible approach are essential.