Ambulatory Care Front Desk Specialist

UMass Memorial Health; United States; On-site; USD 27,000 - 44,000; Full time

Benefits offered by this job

Signing bonus

Job summary

UMass Memorial Health is seeking a Front Desk/Patient Access specialist to greet patients, verify demographics and insurance, collect co-pays, and coordinate appointments across the Marlborough Specialty Care Center. The role emphasizes accurate data entry, effective communication, and collaboration with insurers to secure prior-authorizations.

Ideal candidates will have a High School Diploma, 3 years of related experience (or a degree), and strong multitasking abilities to manage busy,

Qualifications

• High School Diploma required.
• Associate’s or Bachelor’s degree preferred.
• 3 years of related experience; waiver if degree exists.
• Ability to use specialized applications software and computer systems.
• Must be able to work under stressful situations and maintain professionalism.
• Excellent communication and human relations skills.

Responsibilities

• Greet visitors/patients for appointments and procedures.
• Verify patient demographic and insurance information.
• May collect co-pays from patients on arrival.
• Obtain signatures of consent for treatment and insurance/billing.
• Assess patient needs and refer to appropriate services.
• Answer and direct phone calls; route calls to providers as directed.
• Schedule urgent care and other appointments; coordinate tests and procedures.
• Prioritize appointments to optimize patient care and resource use.
• Provide test/procedure prep information to patients via verbal, mail, or portal.
• Collaborate with insurers for prior-authorizations when needed.
• Follow pre-authorization and referral guidelines per insurers.
• Verify eligibility for procedures/tests with health care institutions.
• Support prescription renewals via phone, fax, or email as directed.

Skills

Multitasking under pressure

Communication skills

Healthcare software proficiency

Professional behavior

Education

High School Diploma

Associate’s or Bachelor’s degree preferred

Tools

Medical office software

Data entry

Job description

UMass Memorial Health is seeking a Front Desk/Patient Access specialist to greet patients, verify demographics and insurance, collect co-pays, and coordinate appointments across the Marlborough Specialty Care Center. The role emphasizes accurate data entry, effective communication, and collaboration with insurers to secure prior-authorizations.

Ideal candidates will have a High School Diploma, 3 years of related experience (or a degree), and strong multitasking abilities to manage busy,