Medical Front Desk & Scheduling Specialist

UMass Memorial Health; Charlton City (MA); On-site; USD 23,000 - 42,000; Full time

Benefits offered by this job

Signing bonus

Job summary

UMass Memorial Health is seeking a patient-oriented Medical Office Support specialist to greet patients, handle registrations, schedule visits, collect co-pays, and manage medical records with accuracy. The role requires proficiency in MS Office, strong communication, and knowledge of medical terminology, in a busy healthcare setting.

This non-exempt position offers a day shift, full-time hours, and a potential signing bonus.

Qualifications

• Minimum one year of medical secretarial/administrative support experience
• Proficient in MS Office applications
• Knowledge of medical office practices and medical terminology

Responsibilities

• Greets patients and/or visitors.
• Answers phone calls promptly and provides information or refers matters to appropriate resource.
• Registers patients for each patient visit, utilizing computer-based patient registration/scheduling system.
• Obtains all necessary paperwork from each patient during the registration process.
• Collects co-payments from patients for visits, maintains records, and makes daily cash deposit.
• Obtains and verifies demographic and insurance information for all patients is up-to-date and enters information into a computer-based system.
• Schedules new and recurring visits with patients. Records daily schedule of visits and charge code information into the patient scheduling/billing system.
• Sets up medical records for new patients/treatments and ensures information is complete prior to initial patient visit.

Skills

MS Office

Customer service

Communication

English language

Education

High School diploma

Medical secretarial training

Tools

EPIC

Scheduling software

Job description

UMass Memorial Health is seeking a patient-oriented Medical Office Support specialist to greet patients, handle registrations, schedule visits, collect co-pays, and manage medical records with accuracy. The role requires proficiency in MS Office, strong communication, and knowledge of medical terminology, in a busy healthcare setting.

This non-exempt position offers a day shift, full-time hours, and a potential signing bonus.