Ambulatory Care Coordinator | Mon-Fri Day Shift

HAHHH; Worcester, Northern (MA, KY); Hybrid; USD 44,000 - 61,000; Full time

Benefits offered by this job

Signing bonus possible

Job summary

UMass Memorial Health in Worcester, MA is seeking an experienced Administrative Assistant for ambulatory care operations. The role supports scheduling, patient intake, insurance verification, and coordinating with providers to ensure timely care.

Responsibilities include greeting patients, verifying demographics, collecting co-pays, preparing referrals, and handling communications with insurers; the position requires a high school diploma and 3 years of related experience.

Qualifications

• High School Diploma required; Associate or Bachelor’s degree preferred.
• 3+ years of related experience; experience waived with degree.
• Ability to use specialized applications software and computer systems; strong communication is essential.

Responsibilities

• Greet patients and schedule/coordinate appointments and procedures.
• Verify patient demographics and insurance information; collect co-pays where applicable.
• Obtain consent signatures and relay information to clinicians and staff.
• Coordinate referrals, prior-authorizations, and tests per insurer requirements.
• Communicate with patients via phone, email, and portal; manage messages for providers.
• Prepare patient information for visits and ensure data accuracy in records.
• Maintain documentation, billing discrepancies, and reporting as requested.

Skills

Communication skills

Multitasking

Stress management

Professionalism

Education

High School Diploma

Associate/Bachelor preferred

Tools

EMR systems

Specialized applications software

Computer systems

Job description

UMass Memorial Health in Worcester, MA is seeking an experienced Administrative Assistant for ambulatory care operations. The role supports scheduling, patient intake, insurance verification, and coordinating with providers to ensure timely care.

Responsibilities include greeting patients, verifying demographics, collecting co-pays, preparing referrals, and handling communications with insurers; the position requires a high school diploma and 3 years of related experience.