Ambulatory Care Coordinator

HAHHH; Worcester, Northern (MA, KY); Hybrid; USD 29,000 - 40,000; Full time

Benefits offered by this job

Signing bonus

Job summary

UMass Memorial Health is seeking an administrative assistant for ambulatory care in the Neurology Clinic. The role involves greeting patients, verifying demographics and insurance, collecting co-pays, obtaining consent, and guiding patients to appropriate services.

You will coordinate with clinicians and insurers for referrals and pre-authorizations. The position emphasizes accurate records, billing support, and compassionate patient interaction in a fast-paced environment.

Qualifications

• High School Diploma required; Associate's or Bachelor's degree preferred.
• 3 years of related experience; waiver if candidate has degree.
• Ability to use specialized applications software and computer systems.
• Exemplary professional behavior and excellent communication and human relations skills.
• Knowledge of business office procedures and medical terminology/procedures preferred.

Responsibilities

• Greets visitors and patients for scheduled/urgent care appointments and procedures.
• Verifies patient demographic and insurance information; may collect co-payments.
• Obtains signatures of consent for treatment and insurance/billing information.
• Assess needs including financial counseling, interpreter services, social services; refer as needed.
• Collaborates with insurers for prior-authorizations; ensures pre-authorization requirements are met.

Skills

Communication skills

Multitasking

Computer systems

Professional conduct

Customer service

Education

High School Diploma

Associate/Bachelor degree

Job description

UMass Memorial Health is seeking an administrative assistant for ambulatory care in the Neurology Clinic. The role involves greeting patients, verifying demographics and insurance, collecting co-pays, obtaining consent, and guiding patients to appropriate services.

You will coordinate with clinicians and insurers for referrals and pre-authorizations. The position emphasizes accurate records, billing support, and compassionate patient interaction in a fast-paced environment.