Ambulatory Care Concierge & Scheduling Specialist

Umass-Memorial-Health-; Southborough (MA); On-site; USD 40,622 - 66,685; Full time

Benefits offered by this job

Signing bonus

Job summary

UMass Memorial Health is seeking an Administrative Associate to support the Endoscopy Suite in Marlborough, MA. The role involves greeting patients, verifying demographics and insurance, collecting co-pays, and coordinating appointments with multiple providers.

Candidates should have a high school diploma and 3 years of related experience, with preferred degrees and familiarity with medical terminology and office procedures. A signing bonus may be available dependent on interview outcomes.

Qualifications

• High School Diploma required.
• Associate’s or Bachelor’s degree preferred.
• Three years of related experience, unless degree fulfills requirement.
• Experience with specialized applications software and computer systems required.
• Strong multitasking and professional communication skills.

Responsibilities

• Greets visitors and patients for appointments.
• Verifies patient demographics and insurance details.
• Collects co-payments and handles payments.
• Schedules urgent and routine appointments across providers.
• Prepares patient information for clinician visits and coordinates referrals.
• Maintains accurate records and supports billing audits.

Skills

Customer service

Interpersonal skills

Communication skills

Multitasking under stress

Education

High School Diploma

Associate’s or Bachelor’s degree

Tools

Healthcare software

EHR systems

Job description

UMass Memorial Health is seeking an Administrative Associate to support the Endoscopy Suite in Marlborough, MA. The role involves greeting patients, verifying demographics and insurance, collecting co-pays, and coordinating appointments with multiple providers.

Candidates should have a high school diploma and 3 years of related experience, with preferred degrees and familiarity with medical terminology and office procedures. A signing bonus may be available dependent on interview outcomes.