Ambulatory Access Specialist — Patient Scheduling & Care

UCLA Health and David Geffen School of Medicine; Charlottesville (VA); On-site; USD 24,000 - 38,000; Full time

Benefits offered by this job

Sign-on bonus

Job summary

UVA Health in Charlottesville is seeking an Access Associate within Ambulatory Access Operations to ensure accurate scheduling, registration, and patient communication across in-person and phone interactions. You will support care teams and revenue cycle readiness by handling details with care and efficiency.

Responsibilities include scheduling with proper provider information, collecting demographics, performing verification tasks, and contributing to a smooth patient visit experience with

Qualifications

• Customer service experience preferred.
• Ability to collect and verify demographics and insurance information.
• Comfort with scheduling and registration workflows.

Responsibilities

• Provide exceptional customer service across in-person and phone interactions.
• Schedule and coordinate appointments with the correct provider.
• Collect and confirm demographic and insurance information for clean registration and billing.
• Perform verification functions per scheduling/registration standards.
• Complete visit documentation accurately and on time.
• Manage cash collections as needed with professionalism and empathy.
• Provide patients with paper and electronic tools to support visits.
• Stay aligned with team goals and continuous improvement efforts.

Skills

Customer service

Scheduling

Registration

Billing support

Education

High School Graduate or Equivalent

Job description

UVA Health in Charlottesville is seeking an Access Associate within Ambulatory Access Operations to ensure accurate scheduling, registration, and patient communication across in-person and phone interactions. You will support care teams and revenue cycle readiness by handling details with care and efficiency.

Responsibilities include scheduling with proper provider information, collecting demographics, performing verification tasks, and contributing to a smooth patient visit experience with