Ambulatory Access Specialist - Patient Experience

experiencedAlliedHealth; Charlottesville (VA); On-site; USD 24,000 - 42,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

Paid Time Off

Education support

Job summary

UVA Health in Charlottesville is seeking an Access Associate within Ambulatory Access Operations to support the accuracy, flow, and professionalism of the ambulatory patient access experience. You will help ensure scheduling and registration steps are completed thoughtfully and on time, directly supporting clinical care and revenue cycle readiness.

An average day blends focus with high-touch service, balancing accuracy with pace while keeping patients informed.

Qualifications

• High school diploma or equivalent required.
• No prior experience required.
• Licensure is not required.

Responsibilities

• Provide exceptional customer service across in-person and telephone interactions, setting the tone for each visit.
• Schedule and coordinate appointments with the correct provider using appropriate clinical and visit information.
• Collect and confirm demographic and insurance information to support clean registration and downstream billing workflows.
• Perform verification functions aligned with established scheduling/registration standards and unit guidelines.
• Complete visit documentation activities accurately and within expected timeframes.
• Manage cash collections as needed and respond to patient and family questions with professionalism and empathy.

Skills

Customer service

Scheduling

Data entry

Insurance verification

Demographic data collection

Education

HS diploma or GED

Job description

UVA Health in Charlottesville is seeking an Access Associate within Ambulatory Access Operations to support the accuracy, flow, and professionalism of the ambulatory patient access experience. You will help ensure scheduling and registration steps are completed thoughtfully and on time, directly supporting clinical care and revenue cycle readiness.

An average day blends focus with high-touch service, balancing accuracy with pace while keeping patients informed.