Alterations Guest Experience Specialist

David's Bridal, Inc.; Houston (TX); Presencial; USD 17.000 - 22.000; Jornada completa

Descripción de la vacante

David's Bridal, Inc. is seeking an Alterations Customer Service Representative to deliver an A+ customer experience in the Alterations department. You will welcome customers, make appointments, press garments, and ensure items are ready for pickup, reporting to the Store Manager.

The role emphasizes friendly communication, problem solving, and teamwork with the Alterations Manager to resolve issues and promote alterations services.

Formación

• High school diploma or equivalent required.
• 1–2 years of apparel retail experience preferred.
• Sewing experience is helpful.
• Experience with a computerized POS system preferred.

Responsabilidades

• Welcome all customers over the phone, chat, and in person with enthusiasm and clear communication.
• Use systems to manage customer flow and deliver a five-star experience.
• Meet service vows: Prepare, Welcome, Meet Needs and Be There for customers; complete operational tasks.
• Address customer concerns confidently and escalate when needed in partnership with leadership.
• Explain alterations and promotions to customers to enhance services.
• Maintain store standards and ensure a flawless shopping experience.
• Assist customers to and from alterations for appointments and press garments as needed.
• Follow quality control to ensure garments are pristine before delivery.
• Build long-term customer relationships to support loyalty and satisfaction.
• Assist with inventory tasks and processing orders and pickups.

Conocimientos

Customer service

Communication

Problem solving

Conflict resolution

Phone skills

Educación

High School Diploma or Equivalent

1-2 years retail apparel experience

Sewing experience helpful

POS system experience

Herramientas

POS system

Cash handling

Descripción del empleo

David's Bridal, Inc. is seeking an Alterations Customer Service Representative to deliver an A+ customer experience in the Alterations department. You will welcome customers, make appointments, press garments, and ensure items are ready for pickup, reporting to the Store Manager.

The role emphasizes friendly communication, problem solving, and teamwork with the Alterations Manager to resolve issues and promote alterations services.