Alterations Customer Experience Specialist

David's Bridal, Inc.; Roseville (CA); On-site; USD 19,000 - 30,000; Part time

Benefits offered by this job

Competitive pay

Team bonus

Dream Maker Discount

Vision care

401K

Discounts for Mobile

Identity Theft Protection discount

Home and Auto Insurance discounts

Legal benefits

Pet Insurance

Job summary

David’s Bridal, Inc. is seeking an Alterations Customer Service Representative to greet customers, schedule fittings, and support the Alterations team with pressing and pickup tasks. This role emphasizes delivering a warm, five-star customer experience.

You will use store systems, assist with inventory, and promote alterations services while maintaining store standards and a positive, inclusive environment.

Qualifications

• High school diploma or equivalent.
• 1-2 years retail experience in apparel or specialty store.
• Prior sewing experience is helpful.
• Prior experience with computerized POS system.

Responsibilities

• Welcome customers by phone, chat and in person with enthusiasm, adapting style to solve problems.
• Use systems to manage customer flow and deliver five-star service.
• Promote alterations services and personalization options.
• Assist with appointments, pickups and maintaining high store standards.
• Press garments and ensure items are ready for pickup.

Skills

Customer service

Communication

Phone skills

Problem solving

Education

High school diploma or equivalent

Job description

David’s Bridal, Inc. is seeking an Alterations Customer Service Representative to greet customers, schedule fittings, and support the Alterations team with pressing and pickup tasks. This role emphasizes delivering a warm, five-star customer experience.

You will use store systems, assist with inventory, and promote alterations services while maintaining store standards and a positive, inclusive environment.