Alterations Customer Experience Specialist

David's Bridal, Inc.; Plymouth Township (PA); On-site; USD 17,000 - 25,000; Part time

Benefits offered by this job

Rewarding Environment and Competitive 

Team Bonus

Dayforce Wallet – Get Paid Early!

Referral Incentive Program

Dream Maker Discount After First Pay

Vision Care

Job summary

David’s Bridal, Inc. is hiring an Alterations Customer Service Representative to welcome and assist customers, manage alterations appointments, and ensure a seamless shopping experience. You will coordinate with the Alterations team to deliver high-quality service and promote personalization options.

The role emphasizes friendly communication, strong attention to detail, and the ability to balance multiple tasks in a fast-paced retail environment.

Qualifications

• High school diploma or equivalent.
• 1-2 years retail experience in an apparel or specialty store environment.
• Prior sewing experience is helpful.
• Prior experience with computerized POS (Point of Sale) system

Responsibilities

• Welcome customers with genuine enthusiasm in person, over the phone, and via virtual channels.
• Use store systems to manage customer flow and deliver a five-star experience.
• Promote alterations services and personalization options.
• Maintain store standards and assist with appointments, pickups, and checkout.
• Collaborate with Alterations Manager to resolve customer issues and ensure satisfaction.

Skills

Customer service

Phone skills

Conflict resolution

POS systems

Appointment scheduling

Education

High school diploma or equivalent

1-2 years retail experience in apparel

Prior sewing experience

Experience with computerized POS systems

Tools

POS System

Job description

David’s Bridal, Inc. is hiring an Alterations Customer Service Representative to welcome and assist customers, manage alterations appointments, and ensure a seamless shopping experience. You will coordinate with the Alterations team to deliver high-quality service and promote personalization options.

The role emphasizes friendly communication, strong attention to detail, and the ability to balance multiple tasks in a fast-paced retail environment.