Alterations Guest Experience Specialist

David's Bridal, Inc.; Attleboro (MA); On-site; USD 19,000 - 25,000; Part time

Benefits offered by this job

Competitive pay

Team bonus

Get Paid Early

Referral program

Dream Maker discount

Vision care

Supplemental insurance

401K program

Identity theft protection discounts

Home and auto insurance discounts

Mobile discounts

MetLife Hyatt legal plans

Pet insurance

Job summary

David’s Bridal is seeking an Alterations Customer Service Representative to deliver a five-star customer experience in the alterations area. You will welcome customers, book appointments, press garments, and ensure items are ready for pickup.

The role reports to the Store Manager and emphasizes friendly communication, teamwork, and accurate POS transactions. Prior retail or alterations experience is helpful, and you will partner with the Alterations team to meet customer needs.

Qualifications

• High school diploma or equivalent required.
• 1–2 years of retail experience in apparel or specialty stores.
• Prior sewing experience is helpful.
• Experience with computerized POS systems.

Responsibilities

• Welcome customers by phone, chat, and in person with friendly enthusiasm.
• Use store systems to manage customer flow and deliver five-star service.
• Promote alterations services and personalization options.
• Press garments, inspect items, and prepare orders for pickup.
• Maintain store standards and assist with inventory and transactions.
• Collaborate with Alterations Manager to resolve issues.
• Greet and escort customers to Alterations appointments.
• Follow dress code and maintain a clean alterations area.

Skills

Customer service

Phone skills

Problem solving

Conflict resolution

Multitasking

Teamwork

Communication

Education

High school diploma or equivalent degree

1-2 years retail experience in apparel or specialty store

Prior sewing experience helpful

Experience with computerized POS system

Tools

POS system

Job description

David’s Bridal is seeking an Alterations Customer Service Representative to deliver a five-star customer experience in the alterations area. You will welcome customers, book appointments, press garments, and ensure items are ready for pickup.

The role reports to the Store Manager and emphasizes friendly communication, teamwork, and accurate POS transactions. Prior retail or alterations experience is helpful, and you will partner with the Alterations team to meet customer needs.