Alterations Customer Experience Associate

David's Bridal, Inc.; Watchung (NJ); On-site; USD 19,000 - 25,000; Part time

Benefits offered by this job

Rewarding Environment and Competitive 

Team Bonus

Dayforce Wallet – Get Paid Early!

Dream Maker Discount After First Pay

Job summary

David’s Bridal is seeking an Alterations Customer Service Representative to join the Alterations department. This role focuses on delivering an A+ customer experience, greeting customers, managing appointments, and supporting alterations services.

Responsibilities include assisting customers, handling phones and chats, and collaborating with the Alterations Manager to resolve issues while promoting product personalization.

Qualifications

• High school diploma or equivalent.
• 1–2 years retail experience in apparel or specialty store environment.
• Prior sewing experience is helpful.
• Prior experience with computerized POS system.

Responsibilities

• Welcome customers in person, on phone, and online with enthusiasm.
• Use systems to manage customer flow and deliver five-star service.
• Promote alterations services and personalization options.
• Maintain store standards and assist with inventory and checkout processes.
• Escalate issues to Alterations Manager when needed.

Skills

Customer service

Communication

Multitasking

Sewing helpful

Education

High school diploma or equivalent

1–2 years retail experience

Prior sewing experience helpful

POS system experience

Tools

POS system

Job description

David’s Bridal is seeking an Alterations Customer Service Representative to join the Alterations department. This role focuses on delivering an A+ customer experience, greeting customers, managing appointments, and supporting alterations services.

Responsibilities include assisting customers, handling phones and chats, and collaborating with the Alterations Manager to resolve issues while promoting product personalization.