Alterations Customer Experience Specialist

David's Bridal; Newark (DE); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Team Bonus

Dream Maker Discount

Vision Care

401K Program

Job summary

David’s Bridal seeks an Alterations Customer Service Representative to deliver an exceptional in-store experience. You will welcome customers, schedule alterations, press garments, and ensure orders are ready for pickup, while maintaining store standards and delivering Five-Star Service.

The role supports a busy alterations department, requires strong communication, and involves multi-tasking across customer interactions, inventory, and POS responsibilities.

Qualifications

• High school diploma or equivalent required.
• 1-2 years retail experience in apparel or specialty store preferred.
• Prior sewing experience is helpful.

Responsibilities

• Welcomes customers in person, over the phone, and via chats with enthusiasm and clear communication.
• Develops appointments and assists customers with alterations and services.
• Operates POS to process transactions and supports store operations as needed.

Skills

Customer service

Phone skills

Conflict resolution

Problem solving

Education

High school diploma or equivalent

1-2 years retail experience in apparel

Tools

POS (Point of Sale) system

Job description

David’s Bridal seeks an Alterations Customer Service Representative to deliver an exceptional in-store experience. You will welcome customers, schedule alterations, press garments, and ensure orders are ready for pickup, while maintaining store standards and delivering Five-Star Service.

The role supports a busy alterations department, requires strong communication, and involves multi-tasking across customer interactions, inventory, and POS responsibilities.