Alterations Customer Experience Specialist

David's Bridal, Inc.; Friendswood (TX); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Competitive pay

Team bonus

Dayforce Wallet – Get Paid Early!

Dream Maker Discount

Vision care

Job summary

David’s Bridal, Inc. is seeking an Alterations Customer Service Representative to deliver exceptional service in the alterations department.

You will welcome customers, manage appointments, answer inquiries, and coordinate with the alterations team to ensure orders are completed accurately and on time. In this role, you will promote alterations services, maintain high store standards, and contribute to a welcoming shopping environment.

Qualifications

• High school diploma or equivalent is required.
• 1–2 years of retail experience is preferred.
• Prior sewing experience is helpful.
• Experience with computerized POS systems is desired.

Responsibilities

• Greet and assist customers in person, over the phone, or via virtual chats with friendly, problem-solving service.
• Manage customer flow and appointments to deliver five-star experiences.
• Promote alterations services and ensure accurate processing of orders and pickups.
• Maintain clean, organized alterations area and adhere to store standards.
• Collaborate with Alterations Manager to resolve customer issues and ensure satisfaction.

Skills

Customer service

Communication

Phone & chat etiquette

Education

High school diploma or equivalent

Tools

POS system

Job description

David’s Bridal, Inc. is seeking an Alterations Customer Service Representative to deliver exceptional service in the alterations department.

You will welcome customers, manage appointments, answer inquiries, and coordinate with the alterations team to ensure orders are completed accurately and on time. In this role, you will promote alterations services, maintain high store standards, and contribute to a welcoming shopping environment.