Alterations Customer Experience Specialist

David's Bridal, Inc.; Altoona (PA); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Rewarding environment

Team bonus

Dayforce Wallet – Get Paid Early!

401K Program

Discounts for Home and Auto Insurance

Job summary

David’s Bridal is seeking an Alterations Customer Service Representative to provide an exceptional customer experience in the alterations department. You will greet customers, help with appointments, and support operations to ensure timely garment preparation and pickup.

The role emphasizes five-star service, cross-functional collaboration with the alterations team, and adherence to dress standards while maintaining a clean, organized space.

Qualifications

• High school diploma or equivalent required.
• 1-2 years of retail experience in apparel or specialty store preferred.
• Prior sewing experience is helpful.
• Experience with computerized POS systems.

Responsibilities

• Welcomes and serves customers in person, on the phone, and via virtual chats with friendly enthusiasm.
• Manage customer flow and appointments to deliver five-star service.
• Promote alterations services and let customers know how alterations can improve the dress.
• Press, steam, and prepare garments for pickup and ensure quality before delivery.
• Maintain store standards and assist with inventory and checkout tasks.

Skills

Customer service

Communication

Multitasking

Phone etiquette

Education

High school diploma or equivalent

Tools

POS system

Job description

David’s Bridal is seeking an Alterations Customer Service Representative to provide an exceptional customer experience in the alterations department. You will greet customers, help with appointments, and support operations to ensure timely garment preparation and pickup.

The role emphasizes five-star service, cross-functional collaboration with the alterations team, and adherence to dress standards while maintaining a clean, organized space.