Alterations Concierge & Guest Experience Specialist

David's Bridal, Inc.; Little Rock (AR); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Team Bonus

401K Program

Discounts for Home Insurance

Discounts for Mobile

Job summary

David’s Bridal is seeking an Alterations Customer Service Representative to deliver exceptional customer experiences across in-store, phone, and online channels. You will schedule appointments, assist with garment alterations, and ensure timely pickups while maintaining a welcoming environment.

Key duties include welcoming customers, processing transactions, and supporting the alterations team to meet five-star service standards.

Qualifications

• High school diploma or equivalent required.
• 1–2 years retail experience preferred.
• Prior experience with POS systems is helpful.

Responsibilities

• Welcome customers in person, on the phone, and via chat with friendly, solution-focused service.
• Use store systems to manage customer flow and ensure five-star service.
• Support alterations bookings, appointments, and pickups while maintaining store standards.
• Communicate how alterations can enhance the customer experience for events and dress needs.
• Promote alterations services and keep the alterations area organized.

Skills

Customer service

Communication

Multitasking

Problem solving

Education

High school diploma or equivalent degree

Tools

POS system

Job description

David’s Bridal is seeking an Alterations Customer Service Representative to deliver exceptional customer experiences across in-store, phone, and online channels. You will schedule appointments, assist with garment alterations, and ensure timely pickups while maintaining a welcoming environment.

Key duties include welcoming customers, processing transactions, and supporting the alterations team to meet five-star service standards.