Alterations Customer Experience Specialist

David's Bridal; Tyler (TX); Hybrid; USD 17,000 - 22,000; Part time

Benefits offered by this job

Rewarding Environment

Team Bonus

Dayforce Wallet – Get Paid Early!

Referral Incentive Program

Dream Maker Discount

Vision Care

Supplemental Insurances

401K Program

Identity Theft Protection Discount

Home and Auto Insurance Discounts

Mobile Discounts

MetLife Hyatt Legal Plans

Pet Insurance

Job summary

David’s Bridal is hiring an Alterations Customer Service Representative. The role focuses on delivering a five-star customer experience, welcoming guests, scheduling alterations, pressing garments, and assisting the Alterations Manager as needed.

Ideal candidates have a high school diploma, 1–2 years retail exposure, and basic sewing or POS experience. This part-time position offers a supportive environment with team bonuses and benefits.

Qualifications

• High school diploma or equivalent
• 1-2 years retail experience in apparel or specialty store
• Sewing experience helpful
• Experience with computerized POS system

Responsibilities

• Welcome customers in person, over phone and chats with enthusiasm
• Manage customer flow using store systems to deliver a five-star experience
• Promote alterations services and personalization options
• Preserve store standards and assist with checklists
• Escort customers to alterations for appointments
• Process transactions accurately at cash wrap

Skills

Customer service

Phone & in-person

Conflict resolution

Problem solving

Education

High school diploma

1-2 years retail experience

Sewing experience helpful

POS experience

Tools

POS System

Job description

David’s Bridal is hiring an Alterations Customer Service Representative. The role focuses on delivering a five-star customer experience, welcoming guests, scheduling alterations, pressing garments, and assisting the Alterations Manager as needed.

Ideal candidates have a high school diploma, 1–2 years retail exposure, and basic sewing or POS experience. This part-time position offers a supportive environment with team bonuses and benefits.