Alterations Experience Specialist - Customer Care

David's Bridal; Appleton (WI); On-site; USD 17,000 - 25,000; Part time

Benefits offered by this job

Rewarding Environment

Team Bonus

Dream Maker Discount

401K Program

Vision Care

Insurances

Discounts for Mobile

Legal Benefits

Pet Insurance

Job summary

David’s Bridal is seeking an Alterations Customer Service Representative (CSR) to deliver an outstanding customer experience in the Alterations department. You will welcome and assist customers, schedule appointments, answer phones, press garments, and ensure items are ready for pickup while upholding store standards.

The role reports to the Store Manager and emphasizes problem solving, five-star service, and collaboration with the Alterations team to promote services and meet customer needs.

Qualifications

• High school diploma or equivalent.
• 1-2 years retail experience in apparel or specialty store.
• Prior sewing experience is helpful.
• Prior experience with computerized POS (Point of Sale) system.

Responsibilities

• Welcome all customers with genuine, friendly enthusiasm over the phone, virtual chats and in person, solving problems and communicating clearly.
• Use all systems to manage customer flow to deliver five-star customer experience.
• Meet service vows: Prepare, Welcome, Meet Needs & Be There for all customers and complete operational checklists.
• Provide exceptional service experience to multiple customers and up-sell with leadership support.
• Explain how alterations can enhance the dress for events and partner with Alterations.

Skills

Customer service

Communication

Phone skills

Problem solving

Education

High school diploma or equivalent

1-2 years retail experience

Sewing experience helpful

Tools

POS system

Job description

David’s Bridal is seeking an Alterations Customer Service Representative (CSR) to deliver an outstanding customer experience in the Alterations department. You will welcome and assist customers, schedule appointments, answer phones, press garments, and ensure items are ready for pickup while upholding store standards.

The role reports to the Store Manager and emphasizes problem solving, five-star service, and collaboration with the Alterations team to promote services and meet customer needs.