Alterations Customer Experience Specialist

David's Bridal, Inc.; Toledo (OH); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Rewarding Environment and Competitive 

Team Bonus

Dayforce Wallet – Get Paid Early!

Referral Incentive Program

Dream Maker Discount After First Pay

Vision Care

401K Program

Job summary

David’s Bridal, Inc. is seeking an Alterations Customer Service Representative to support the alterations department and deliver an exceptional customer experience across in-store, phone, and online interactions.

The role reports to the Store Manager and may involve appointments, phone handling, garment pressing, and ensuring items are ready for pickup. The CSR will promote alterations services, maintain high dress code standards, and contribute to a welcoming, organized store environment while

Qualifications

• High school diploma or equivalent.
• 1–2 years retail apparel experience.
• Prior sewing experience is helpful.
• Experience with computerized POS systems.

Responsibilities

• Welcome customers via phone, chat, and in person with genuine enthusiasm and clear communication.
• Use all systems to manage customer flow and deliver a five-star experience.
• Meet service vows: Prepare, Welcome, Meet Needs & Be There for all customers, including operational tasks.
• Address customer concerns proactively and know when to elevate to leadership.
• Explain how alterations can enhance dress choices and partner with Alterations.
• Promote all alterations services and personalization options.
• Maintain store standards and organization to support a flawless shopping experience.
• Greet and escort alterations customers to appointments and ensure timely pickups.
• Press, steam, and spot clean merchandise; inspect garments for quality before delivery.
• Assist with inventory and special orders and support cash wrap processes.

Skills

Customer service

Phone skills

Conflict resolution

Problem solving

Education

High school diploma or equivalent

Tools

POS system

Job description

David’s Bridal, Inc. is seeking an Alterations Customer Service Representative to support the alterations department and deliver an exceptional customer experience across in-store, phone, and online interactions.

The role reports to the Store Manager and may involve appointments, phone handling, garment pressing, and ensuring items are ready for pickup. The CSR will promote alterations services, maintain high dress code standards, and contribute to a welcoming, organized store environment while