Alterations Customer Experience Associate

David's Bridal; Henderson (NV); On-site; USD 19,000 - 25,000; Part time

Benefits offered by this job

Rewarding environment

Team bonus

Dream Maker discount

Vision care

401K program

Discounts for mobile

Job summary

David’s Bridal is seeking an Alterations Customer Service Representative (CSR) to deliver an exceptional client experience in our alterations department. You will greet customers, answer calls, book appointments, and ensure items are ready for pickup.

The role supports the Alterations Manager and works to promote alterations services while maintaining high store standards. Responsibilities include processing customer inquiries, assisting with fittings, pressing garments, and ensuring a seamless

Qualifications

• High school diploma or equivalent required.
• 1–2 years retail experience preferred.
• Prior sewing experience is helpful.
• Experience with computerized POS systems is a plus.

Responsibilities

• Welcome customers in person, over the phone, and via virtual chats with friendly enthusiasm.
• Use store systems to manage customer flow and deliver a five-star experience.
• Assist with alterations scheduling, pickups, and related services.
• Upsell alterations services and personalization options when appropriate.
• Maintain clean, organized alterations area and uphold dress code standards.
• Support inventory tasks and assist with cashier responsibilities as needed.

Skills

Customer service

Phone skills

Problem solving

Attention to detail

Education

High school diploma or equivalent

Retail experience (2 years preferred)

Tools

POS (Point of Sale) system

Job description

David’s Bridal is seeking an Alterations Customer Service Representative (CSR) to deliver an exceptional client experience in our alterations department. You will greet customers, answer calls, book appointments, and ensure items are ready for pickup.

The role supports the Alterations Manager and works to promote alterations services while maintaining high store standards. Responsibilities include processing customer inquiries, assisting with fittings, pressing garments, and ensuring a seamless