Alterations Customer Experience Specialist

David's Bridal, Inc.; Manchester (CT); On-site; USD 17,000 - 25,000; Full time

Job summary

David's Bridal, Inc. is seeking an Alterations Customer Service Representative (CSR) to support the alterations department and deliver an A+ customer experience. You will welcome customers, schedule appointments, answer phones, press garments, and ensure items are ready for pickups, reporting to the Store Manager.

The role emphasizes friendly communication, seamless appointment management, and collaboration with the alterations team to exceed customer expectations and maintain store standards.

Qualifications

• High school diploma or equivalent required.
• 1-2 years retail experience in apparel or specialty store.
• Prior sewing experience is helpful.
• Prior experience with computerized POS (Point of Sale) system.

Responsibilities

• Welcome all customers in person, over the phone, and online chats with friendly enthusiasm.
• Manage customer flow to deliver a five-star experience.
• Promote alterations services and personalization options.
• Provide exceptional service to multiple customers and resolve concerns with leadership help.
• Greet and escort customers to alterations appointments and ensure smooth progress.
• Press, steam, and inspect garments before delivery to customers.
• Maintain store standards and a clean alterations area.
• Process transactions accurately and support cash wrap activities.

Skills

Customer service

Communication

Phone skills

Problem solving

Education

High school diploma

Retail experience (1-2 years)

Sewing experience helpful

POS experience

Tools

POS system

Job description

David's Bridal, Inc. is seeking an Alterations Customer Service Representative (CSR) to support the alterations department and deliver an A+ customer experience. You will welcome customers, schedule appointments, answer phones, press garments, and ensure items are ready for pickups, reporting to the Store Manager.

The role emphasizes friendly communication, seamless appointment management, and collaboration with the alterations team to exceed customer expectations and maintain store standards.