Alterations & Customer Experience Specialist

David's Bridal; Oakdale (MN); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Rewarding environment

Team bonus

Get Paid Early!

Dream Maker Discount

Vision Care

401K Program

Pet Insurance

Job summary

David’s Bridal is seeking an Alterations Customer Service Representative (CSR) to deliver an exceptional in-store and online customer experience. The CSR greets customers, assists with appointments, and coordinates alterations with the alterations team to ensure timely and accurate tailoring of garments.

The role supports store operations, assists with product knowledge, processes transactions, and collaborates with leadership to resolve issues while maintaining a welcoming store environment.

Qualifications

• High school diploma or equivalent.
• 1-2 years retail experience in apparel or specialty store.
• Prior sewing experience is helpful.
• Prior experience with computerized POS system.

Responsibilities

• Welcome customers in person, over the phone, and online with friendly enthusiasm.
• Use store systems to manage customer flow and deliver a five-star service.
• Meet service vows: Prepare, Welcome, Meet Needs & Be There for customers.

Skills

Customer service

Phone skills

Problem solving

Multi-tasking

Education

High school diploma or equivalent

Retail experience (1-2 years)

Sewing experience (helpful)

POS system experience

Tools

POS (Point of Sale) system

Job description

David’s Bridal is seeking an Alterations Customer Service Representative (CSR) to deliver an exceptional in-store and online customer experience. The CSR greets customers, assists with appointments, and coordinates alterations with the alterations team to ensure timely and accurate tailoring of garments.

The role supports store operations, assists with product knowledge, processes transactions, and collaborates with leadership to resolve issues while maintaining a welcoming store environment.