Alterations Customer Care Specialist

David's Bridal; Long Beach (CA); On-site; USD 21,000 - 29,000; Part time

Benefits offered by this job

Competitive Pay

Team Bonus

Get Paid Early (Dayforce Wallet)

Referral Incentive Program

Dream Maker Discount

Vision Care

Supplemental Insurance (Critical Ill,

Job summary

David’s Bridal is seeking an Alterations Customer Service Representative (CSR) to join its Alterations department. The role focuses on delivering a five-star customer experience, welcoming customers, managing appointments, and promoting alterations services to ensure orders are processed accurately and efficiently.

Responsibilities include greeting customers, answering phones, pressing garments, and coordinating with the Alterations Manager to resolve issues.

Qualifications

• High school diploma or equivalent required.
• 1-2 years of retail experience preferred in apparel or specialty store.
• Prior sewing experience is helpful.
• Experience with computerized POS systems is preferred.

Responsibilities

• Welcome customers in person, over the phone, or virtually with friendly enthusiasm and clear communication.
• Manage customer flow and uphold five-star service standards using store systems.
• Explain alterations options and promote services and personalization choices.
• Prepare garments for pickup, ensure quality and accuracy before delivery to customers.
• Maintain a clean, organized alterations area and support inventory tasks as needed.

Skills

Customer service

Communication

Multi-tasking

Problem solving

Education

High school diploma or equivalent

Tools

POS system

Job description

David’s Bridal is seeking an Alterations Customer Service Representative (CSR) to join its Alterations department. The role focuses on delivering a five-star customer experience, welcoming customers, managing appointments, and promoting alterations services to ensure orders are processed accurately and efficiently.

Responsibilities include greeting customers, answering phones, pressing garments, and coordinating with the Alterations Manager to resolve issues.