Alterations Concierge & Customer Care Specialist

David's Bridal, Inc.; Radmoor (TN); On-site; USD 17,000 - 22,000; Full time

Job summary

David’s Bridal, Inc. is seeking an Alterations Customer Service Representative (CSR) to deliver a five-star customer experience within the Alterations department. The CSR welcomes customers, handles appointments, answers phones, and assists with pressing garments and ensuring items are ready for pickup.

The role reports to the Store Manager and supports a seamless shopping experience. The Alterations CSR will promote alterations services, uphold store standards, and build lasting customer

Qualifications

• High school diploma or equivalent.
• 1-2 years retail experience in apparel or specialty store.
• Prior sewing experience is helpful.
• Prior experience with computerized POS system.

Responsibilities

• Welcome customers with genuine, friendly enthusiasm over the phone, virtual chats and in person, adapting style to suit customers by problem solving.
• Use all systems to manage the customer flow to deliver five-star customer experience.
• Promote alterations services and personalization options.
• Maintain store standards and assist with checkout processes to ensure a flawless shopping experience.
• Escort alterations customers to and from alterations for appointments and ensure timely pickup.
• Maintain alterations room clean and organized and ensure garments are ready for pickup.

Skills

Customer service

Phone skills

Problem solving

Communication

POS systems

Education

High school diploma or equivalent

Tools

POS system

Customer management systems

Job description

David’s Bridal, Inc. is seeking an Alterations Customer Service Representative (CSR) to deliver a five-star customer experience within the Alterations department. The CSR welcomes customers, handles appointments, answers phones, and assists with pressing garments and ensuring items are ready for pickup.

The role reports to the Store Manager and supports a seamless shopping experience. The Alterations CSR will promote alterations services, uphold store standards, and build lasting customer