Alterations Customer Experience Specialist

David's Bridal, Inc.; Omaha (NE); On-site; USD 19,000 - 25,000; Full time

Job summary

David's Bridal, Inc. is seeking an Alterations Customer Service Representative (CSR). The CSR greets customers, schedules appointments, answers phones, presses garments, and ensures items are ready for pickup. This role reports to the Store Manager and aims to deliver a superior A+ customer experience.

The CSR may welcome customers, service them, manage appointments, press garments, and ensure items are prepared for pickups, with a focus on five-star service and strong communication.

Qualifications

• High school diploma or equivalent.
• 1-2 years retail experience in apparel or specialty store.
• Prior sewing experience is helpful.
• Prior experience with computerized POS system.

Responsibilities

• Welcome all customers with genuine, friendly enthusiasm in person, over the phone, or via chat.
• Manage customer flow using systems to deliver five-star service.
• Meet service vows: Prepare, Welcome, Meet Needs & Be There for customers.
• Escalate issues and partner with leadership when needed.
• Explain alterations to help customers understand how services fit their event.

Education

High school diploma or equivalent

Retail experience in apparel or specialty store

Prior sewing experience

POS (Point of Sale) system experience

Tools

POS system

Job description

David's Bridal, Inc. is seeking an Alterations Customer Service Representative (CSR). The CSR greets customers, schedules appointments, answers phones, presses garments, and ensures items are ready for pickup. This role reports to the Store Manager and aims to deliver a superior A+ customer experience.

The CSR may welcome customers, service them, manage appointments, press garments, and ensure items are prepared for pickups, with a focus on five-star service and strong communication.