Alterations Customer Service Specialist

David's Bridal, Inc.; San Antonio (TX); On-site; USD 17,000 - 25,000; Part time

Benefits offered by this job

Rewarding environment

Team Bonus

401K Program

Discounts for Identity TheftProtection

Discounts for Home and Auto Insurance

Job summary

David’s Bridal is hiring an Alterations Customer Service Representative to deliver an outstanding customer experience in the alterations department. You will welcome customers, schedule appointments, press garments, and ensure items are ready for pickup, while upholding store standards and dress code policies.

This role reports to the Store Manager and supports various service vows. The ideal candidate has high school diploma or equivalent, 1-2 years in apparel retail, and some sewing or POS

Qualifications

• High school diploma or equivalent.
• 1-2 years prior retail experience in apparel or specialty store.
• Prior sewing experience is helpful.
• Experience with computerized POS system.

Responsibilities

• Greet and assist customers in person, over the phone, and via chats to provide a five-star experience.
• Manage customer flow and appointments using store systems to ensure smooth alterations service.
• Promote alterations services and personalization options.
• Maintain a clean, organized alterations room and adhere to dress code policies.
• Assist with inventory handling, pickups, and basic store operations as directed by management.

Skills

Customer service

Communication

POS experience

Education

High school diploma or equivalent

Tools

POS system

Job description

David’s Bridal is hiring an Alterations Customer Service Representative to deliver an outstanding customer experience in the alterations department. You will welcome customers, schedule appointments, press garments, and ensure items are ready for pickup, while upholding store standards and dress code policies.

This role reports to the Store Manager and supports various service vows. The ideal candidate has high school diploma or equivalent, 1-2 years in apparel retail, and some sewing or POS