Alterations Customer Experience Specialist

David's Bridal; South Charleston (WV); On-site; USD 17,000 - 25,000; Part time

Benefits offered by this job

Team Bonus

Get Paid Early (Dayforce Wallet)

Referral Incentive Program

Dream Maker Discount

Vision Care

Supplemental Insurances

401K Program

Discounts for Home and Auto Insurance

Discounts for Mobile

Legal Benefits

Pet Insurance

Job summary

David’s Bridal is seeking an Alterations Customer Service Representative to deliver exceptional service in the alterations department. You will welcome and assist customers, manage appointments, answer phones, press garments, and prepare items for pickup while maintaining store standards.

Candidates should have a high school diploma and 1–2 years retail experience in apparel; sewing experience is helpful. This is a part-time role with employee discounts and benefits.

Qualifications

• High school diploma or equivalent; 1-2 years in apparel retail preferred.
• Prior sewing experience is helpful for alterations customers.
• Experience with computerized POS systems is required.

Responsibilities

• Welcome customers warmly in person, on phone and online with clear communication.
• Manage customer flow to deliver five-star service using store systems.
• Explain alterations options and promote services to customers.
• Maintain clean, organized alterations area and uphold dress code standards.
• Assist with appointments, pickups and cash wrap duties accurately.
• Escalate issues to Alterations Manager when needed.

Skills

Customer service

Communication

Retail experience

Education

High school diploma or equivalent

Retail apparel experience

Sewing experience helpful

POS system experience

Tools

POS (Point of Sale) system

Job description

David’s Bridal is seeking an Alterations Customer Service Representative to deliver exceptional service in the alterations department. You will welcome and assist customers, manage appointments, answer phones, press garments, and prepare items for pickup while maintaining store standards.

Candidates should have a high school diploma and 1–2 years retail experience in apparel; sewing experience is helpful. This is a part-time role with employee discounts and benefits.