Alterations Customer Care Specialist

David's Bridal, Inc.; Amarillo (TX); On-site; USD 17,000 - 25,000; Part time

Benefits offered by this job

Rewarding environment

Team bonus

Get paid early

401K program

Discounts for Home and Auto Insurance

Pet Insurance

Job summary

David’s Bridal, Inc. is seeking an Alterations Customer Service Representative to join the alterations team. You will welcome customers, manage appointments, and assist with pressing, steaming, and pickup readiness while delivering a five-star service experience.

The role reports to the Store Manager and supports inventory, checkout, and alterations processes. Previous sewing and POS experience are helpful, and a high school diploma is required.

Qualifications

• High school diploma or equivalent.
• 1-2 years prior retail experience in apparel or specialty store.
• Prior sewing experience is helpful.
• Prior experience with computerized POS (Point of Sale) system.

Responsibilities

• Welcome customers in person, over the phone, or online with a friendly, solution-focused approach.
• Use store systems to manage customer flow and deliver a five-star experience.
• Assist with alterations scheduling, fittings, and service to meet customer needs.
• Promote alterations services and personalization options to customers.
• Maintain store standards and assist with checkout and inventory support.

Skills

Customer service

Phone skills

Multitasking

Problem solving

Education

High school diploma or equivalent

Tools

POS (Point of Sale) system

Job description

David’s Bridal, Inc. is seeking an Alterations Customer Service Representative to join the alterations team. You will welcome customers, manage appointments, and assist with pressing, steaming, and pickup readiness while delivering a five-star service experience.

The role reports to the Store Manager and supports inventory, checkout, and alterations processes. Previous sewing and POS experience are helpful, and a high school diploma is required.