Alterations Customer Service Specialist

David's Bridal; Pinole (CA); On-site; USD 21,000 - 28,000; Part time

Benefits offered by this job

Rewarding Environment and Competitive 

Team Bonus

Dayforce Wallet – Get Paid Early!

Referral Incentive Program

Dream Maker Discount

Job summary

David’s Bridal is seeking an Alterations Customer Service Representative (part-time) to welcome customers, handle appointments, and deliver an exceptional alterations experience. You will assist with fittings, pressing, and preparing garments for pickup, while maintaining store standards and providing five-star service.

The role reports to the Store Manager and supports daily alterations operations, inventory flow, and customer satisfaction initiatives in a fast-paced retail environment.

Qualifications

• High school diploma or equivalent degree.
• 1-2 years prior retail experience in an apparel or specialty store environment.
• Prior sewing experience is helpful.
• Prior experience with computerized POS (Point of Sale) system.

Responsibilities

• Welcome customers over the phone, chats and in person with friendly enthusiasm.
• Manage customer flow to deliver a five-star experience.
• Promote alterations services and personalization options.
• Keep alterations area clean and organized and ensure items are ready for pickup.
• Assist with appointments, fittings and ensuring high standards of service.

Skills

Customer service

Phone skills

Appointment scheduling

Alterations knowledge

POS system

Upselling

Education

High school diploma

Retail experience (1-2 years)

Sewing experience helpful

POS familiarity

Tools

POS system

Job description

David’s Bridal is seeking an Alterations Customer Service Representative (part-time) to welcome customers, handle appointments, and deliver an exceptional alterations experience. You will assist with fittings, pressing, and preparing garments for pickup, while maintaining store standards and providing five-star service.

The role reports to the Store Manager and supports daily alterations operations, inventory flow, and customer satisfaction initiatives in a fast-paced retail environment.