Alterations Customer Experience Specialist

David's Bridal; Rockford (IL); On-site; USD 17,000 - 25,000; Part time

Benefits offered by this job

Rewarding Environment

Team Bonus

Get Paid Early!

Dream Maker Discount After First Pay

Vision Care

401K Program

Discounts for Mobile

Job summary

David’s Bridal is seeking a Part-Time Alterations Customer Service Representative to provide an exceptional customer experience. You will welcome customers, schedule appointments, press garments, and assist with pickups while upholding store standards.

The role reports to the Store Manager and involves collaborating with the Alterations team to ensure five-star service and smooth operations. Prior retail or alterations exposure is beneficial.

Qualifications

• Retail customer service experience preferred.
• Strong communication and problem-solving skills.
• Ability to manage multiple customers and tasks.

Responsibilities

• Welcome customers with friendly, proactive service in person, over the phone, or via chat.
• Use store systems to manage customer flow and deliver a five-star experience.
• Promote alterations services and ensure timely pickups and appointments.
• Maintain clean, organized alterations area and assist with inventory as needed.

Skills

Customer service

Phone communication

Problem solving

Retail experience

Education

High school diploma or equivalent

Tools

POS System

Job description

David’s Bridal is seeking a Part-Time Alterations Customer Service Representative to provide an exceptional customer experience. You will welcome customers, schedule appointments, press garments, and assist with pickups while upholding store standards.

The role reports to the Store Manager and involves collaborating with the Alterations team to ensure five-star service and smooth operations. Prior retail or alterations exposure is beneficial.