Alterations Customer Service Specialist

David's Bridal; North Olmsted (OH); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Rewarding Environment

Team Bonus

Get Paid Early!

Discounts for Staff

Job summary

David’s Bridal is seeking an Alterations Customer Service Representative (Part-time) to deliver an exceptional in-store experience. You will greet customers, manage appointments, answer phones, and assist with pressing garments and pickups in a fast-paced alterations department.

Responsibilities include promoting alterations services, maintaining store standards, and providing five-star service while collaborating with the Alterations Manager to resolve issues and ensure customer satisfaction.

Qualifications

• High school diploma or equivalent.
• 1-2 years retail apparel experience is preferred.
• Prior sewing experience is helpful.
• Experience with computerized POS systems is a plus.

Responsibilities

• Welcome customers by phone, chat, and in person with genuine enthusiasm and clear communication.
• Manage customer flow to deliver five-star service using store systems.
• Meet service vows: Prepare, Welcome, Meet Needs, and Be There for customers.
• Upsell and partner with leadership to address customer needs.
• Explain alterations options and personalize services.
• Maintain store standards and assist with checkout processes.

Skills

Customer service

Communication

Phone skills

Conflict resolution

Education

High school diploma or equivalent

1-2 years retail apparel experience

Prior sewing experience helpful

POS system experience

Tools

POS system

Job description

David’s Bridal is seeking an Alterations Customer Service Representative (Part-time) to deliver an exceptional in-store experience. You will greet customers, manage appointments, answer phones, and assist with pressing garments and pickups in a fast-paced alterations department.

Responsibilities include promoting alterations services, maintaining store standards, and providing five-star service while collaborating with the Alterations Manager to resolve issues and ensure customer satisfaction.