Alterations Customer Experience Specialist

David; Tampa (FL); On-site; USD 17,000 - 22,000; Full time

Job summary

David's Bridal is seeking a dedicated Alterations Customer Service Representative (CSR) to deliver an exceptional in-store experience. You will welcome customers, answer phones, book appointments, and guide alterations with care, aiming for five-star service.

Responsibilities include pressing and finishing garments, coordinating with the Alterations Manager, and handling transactions accurately at the cash wrap. Prior sewing or POS experience is a plus.

Qualifications

• High school diploma or equivalent.
• 1–2 years retail experience in apparel or specialty store environment.
• Prior sewing experience is helpful.
• Prior experience with computerized POS system.

Responsibilities

• Welcome customers in person, over the phone, and via chats with enthusiasm and clarity.
• Manage customer flow using all systems to deliver five-star service.
• Meet service vows: Prepare, Welcome, Meet Needs, Be There for customers.
• Escalate issues when needed to Alterations Manager and resolve conflicts.
• Explain how alterations can improve the dress for events and promote services.
• Promote alterations services and personalization options.
• Maintain store standards and promotional readiness, supporting a flawless shopping experience.
• Assist with inventory through special orders, pickups, and quality checks on garments.
• Handle transactions accurately at the cash wrap and ensure customer satisfaction.
• Maintain a clean, organized alterations area and assist with duties as assigned.

Skills

Communication

Customer service

Phone skills

Conflict resolution

Problem solving

Multi-tasking

Education

High school diploma or equivalent

Tools

POS systems

Computer systems

Job description

David's Bridal is seeking a dedicated Alterations Customer Service Representative (CSR) to deliver an exceptional in-store experience. You will welcome customers, answer phones, book appointments, and guide alterations with care, aiming for five-star service.

Responsibilities include pressing and finishing garments, coordinating with the Alterations Manager, and handling transactions accurately at the cash wrap. Prior sewing or POS experience is a plus.